Frequently Asked Questions - Outpatient Division
What is the Philippine Heart Center - Out Patient Division?
The Philippine Heart Center - Out Patient Division (PHC-OPD) is one of the divisions of the Adult Cardiology Department which is under the Office of Medical Services (OMS). The Office of Medical Services, one of the major four divisions of the PHC, is under the Office of the Director.
In the performance of its functions, the OPD closely coordinates with other offices such as the Social Service Division, the Admitting Section, the Medical Records Section, Adult and Pediatric Cardiology Division, Thoracic and Cardiovascular Division, Non-Invasive Diagnostic Cardiology Division. Nursing services and other departments. The OPD renders outpatient medical services while providing the venue for the training of Cardiology, Pulmonary, medical and surgical fellows and affiliate doctors, nurses and other paramedical groups from other institutions. Its staff is composed of adult and pediatric cardiology consultants and its fellows, 4 medical technologists, 4 nurses, 6 nursing attendants and 6 clerks. Aside from giving quality medical services to cardiac and non-cardiac patients and to PHC employees, it also provides health education and awareness program for patients and relatives/companions, as well as medical clinics for PHC employees.
What are the various services offered of the Out Patient Clinics?
The OPD provides outpatient, non-emergement, medical services to patients with cardiac and pulmonary diseases and other related ailments. It also provides medical and surgical follow-up for post-operative patients and accommodates refferals from other institutions. Medical services are also extended to PHC employees.
The OPD clinics are divided into the following:
  1. Screening Room (Room 1)
  2. Pediatric Cardiology Clinic (Room 2)
  3. ECG & Diagnostic Heart Package (Room 3)
  4. Surgery and Pulmonary Clinic (Room 4)
  5. Gen. Adult Cardiology Clinic (Room 5)
  6. Specialty Clinic (Room 6)
  7. Employee's Infirmary Clinic (Room 7)
The OPD operates on a first-come, first-served basis, Mondays to Fridays, 8:00 am to 5:00 pm, except on non-working holidays.
Common Questions Encountered For New Patients For Old Patients For Scheduled Patients For Unscheduled Patients
What do I need to bring with me to the OPD clinic?
  1. Appointment /referral letter (as the case may be)
  2. List of current medications
  3. Pertinent laboratory results
OPD card OPD card OPD card
How do I make an appointment to the OPD clinic? Report to the Screening section on a first-come, first-served basis. After consultation, the nurse/nurse attendant will provide information on the doctor's requests and your next visit will be written on your OPD card. Same as old patients You may call up the OPD clinic or room where you were previously seen by the doctor.
  1. For Pediatrics - Rm. 2 local 5102
  2. For Surgery - local 2251/2252
  3. For Pulmonary Rm.4 local 5104
  4. For Gen. Adult Cardiology Rm. 5 local 5105
  5. For Pre-operative & post operative - cases (Specialty Clinic) Rm. 6 local 5106.
  6. For ECG & Heart Package - Rm. 3 local 5103
To whom do I direct my inquiries regarding appointments? To the nurse/nurse attendant on duty. To the nurse/nurse attendant on duty. To the nurse/nurse attendant on duty. To the nurse/nurse attendant on duty.
How do I determine my clinic assignment? For all patients (Adult, pediatric/neonate - proceed to the Screening Room (Room 1)
  1. For pediatrics/ neonates - Proceed to Room 2.
  2. For surgery/ pulmonary patients - Room 4.
  3. For Gen. Adult Cardiology - Room 5.
  4. For pre-/post- operative patients - Room 6
Same as old patients. Same as old patients.
How much is the consultation fee? P200.00 for adult and pediatric/neonate patient Fees are based on the social service category which is indicated in the OPD card Fees are based on the social service category which is indicated in the OPD card P200.00 for adult and pediatric/neonate patients
Who will evaluate me?
  1. For adult patients - Adult Cardiology fellow/consultant
  2. For pediatric/ neonate patients-Pediatric Cardiology fellow/consultant
  1. For adult patients - Adult Cardiology fellow/consultant.
  2. For pediatric/ neonate patients - Pediatric Cardiology fellow/consultant.
  3. For Pulmonary cases - adult or Pediatric Pulmonary fellow/consultant.
  4. For surgical cases - consultant/fellow surgeons.
Same as old patients Same as in Old patients or you may call up the clinic for re-scheduling of appointment. Note that telephone nos. are typed at the back of OPD cards.
How do I acquire an OPD card?
  1. Proceed to Screening Room
  2. Once evaluated to have a cardiac ailment, you will be reffered to the Social Service Division for financial evaluation.
  3. Those with a medical certificate indicating a diagnosis of heart disease from private doctors, patients will be directed to proceed to Social Service Division.
  1. OPD cards must be presented everytime consultations are done.
  2. The validation date of the social service category which is indicated in the card must be properly observed.
Not applicable Not applicable
How can I avail the Diagnostic Heart Package?
  1. A referral from your physician is needed.
  2. If any, present your laboratory requests to the ECG & Heart Package Room (Room 3).
Same as New Patient Same as New Patient Same as New Patient
What happens at the OPD clinic?
  1. You will be attended by a nurse or nursing attendant.
  2. Vital signs will be recorded, e.g. Blood pressure.
  3. Assessment and/or instructions will be provided before consultation.
  4. Wait for your number to be called at the OPD central waiting area.
  5. Consultation is based on a first-come, first-served basis.
Same as New Patient Same as New Patient Same as New Patient
What will happen during my consultation?
  1. The physician will do a medical evaluation and assessment.
  2. Necessary laboratory exams will be reviewed.
  3. Medications will be prescribed accordingly, as needed.
  4. You will be given a chance to interact and discuss the prognosis of the disease.
  1. The physician will check on your medical chart and review the latest laboratory results.
  2. Additional laboraotory exams will be required, as needed.
  3. Medications will be prescribed accordingly, as needed.
  4. Nursing staff will provide instructions after consultation.
Same as Old Patient
  1. The physician will check or review your latest laboratory result thru the electronic medical chart.
  2. Additional tests may be required, if needed.
  3. Nursing staff will provide instructions after consultation.
Will I require any further investigations?
  1. Further laboratory examinations may be required to provide proper assessment and patient management.
  2. If additional test are needed instructions will be given by the nursing staff.
  1. After reviewing your medical chart, he may require you to perform additional tests for proper assesment.
  2. Further instructions will be provided by the nursing staff after consultation.
Same as Old Patient
  1. The physician will check on your latest laboratory result thru the electronic medical chart.
  2. Additional test may be required and the nursing staff will provide instructions after consultation
Will there be anyone else present?
  1. The nursing staff or clerk is present to give assistance to any help you might need.
  2. There may be medical affiliates and/or nursing students present in the clinic.
Same as New Patient Same as New Patient Same as New Patient
Will I be required to return to the OPD clinic?
  1. The physician may require you to return for follow-up.
  2. Instructions will be provided by the nursing staff after consultation.
Same as New Patient Same as New Patient Same as New Patient
Will I require treatment?
  1. The physician may require appropriate treatment based on the assessment made.
  2. Any optional procedures or treatment will be explained fully during consultation.
  3. As the case may be, you will be given the opportunity to choose treatment option plans.
  4. Necessary prescriptions will be given accordingly.
Same as New Patient Same as New Patient Same as New Patient
Where can I purchase the prescribed drugs? Purchases may be done at the hospital pharmacy. Same as New Patient Same as New Patient Same as New Patient
 
Last Modified: May 16, 2016