The Social Service flow chart serves as a guide for patients, both out-patient and in-patient cases to seek proper social service assistance. Only patients with heart ailment and peripheral vascular disorders are qualified to avail to social service assistance. Lung surgeries can also be extended assistance but with very limited slots. Once referred to MSS, a clerk does the preliminary orientation regarding the schedule of the interview and presentation of MSS list of requirements. The requirements serve as guide in classifying free or part-free treatment, both at the OPD clinic and in-patient admission, while the interview is done by the social worker.

Documents are required to validate the information given during the interview. The earlier they comply with these requirements, the sooner the eligibility for financial assistance is determined. Visits may also be made by social workers to their homes and communities.

On the basis of family income and resources, the patient and social worker agree on the amount that he can reasonably afford to pay for his treatment. His economic situation is re-evaluated avery two years or as the need arises for possible reclassification.